Terms of Service
Updated: 06/21/2026
1. Introduction
These Terms and Conditions govern your use of Clean Cut Car Care’s mobile and in-shop detailing services. By booking, purchasing, or receiving service from Clean Cut Car Care, you agree to these Terms and Conditions in full.
If you disagree with these Terms and Conditions, or any part of them, you must not use our services.
2. Authorization to Perform Service
By booking an appointment, the customer authorizes Clean Cut Car Care to perform the selected detailing services on the vehicle provided.
The customer confirms they are the vehicle owner or have authorization from the vehicle owner to approve service.
The customer agrees to pay for all approved services, add-ons, upgrades, cancellation fees, rescheduling fees, late fees, and any other charges agreed upon before or during the appointment.
3. Payments
All services must be paid in full upon completion of service unless otherwise agreed upon by both parties in writing.
We accept cash, credit cards, debit cards, and other approved payment methods.
Failure to pay upon completion may result in late fees, collection action, legal action, and refusal of future service. The customer is responsible for any returned payment fees, collection costs, court costs, and any other amounts permitted by law.
4. Pricing, Estimates, and Additional Charges
Quotes and estimates are based on the information provided at the time of booking. Final pricing may change if the vehicle’s condition, size, contamination level, pet hair, staining, odor, biohazards, or requested services differ from what was originally described.
Additional charges may apply for extreme vehicle conditions, excessive pet hair, odor removal, mold, staining, biohazard concerns, oversized vehicles, or services outside our standard offerings.
Any additional service or price increase will be communicated before work continues when reasonably possible. Verbal, written, text, or electronic approval is sufficient authorization.
5. Deposits, Cancellations, Rescheduling, and No-Shows
Clean Cut Car Care reserves appointment time, labor, travel time, and materials specifically for each customer. Because late cancellations and reschedules can prevent us from filling the appointment slot, cancellation and rescheduling fees may apply.
Customers must provide at least 48 hours’ notice to cancel or reschedule an appointment.
If an appointment is cancelled or rescheduled with less than 48 hours’ notice, the following fees may apply:
Less than 48 hours’ notice: $50 cancellation/rescheduling fee
Less than 24 hours’ notice: $100 cancellation/rescheduling fee
Same-day cancellation or no-show: 25% of the scheduled service total, with a minimum fee of $100
Any required deposit may be forfeited if the customer cancels, reschedules, or fails to appear with less than 48 hours’ notice.
Cancellation, rescheduling, and no-show fees are intended to reasonably compensate Clean Cut Car Care for lost appointment time, scheduling loss, preparation, travel, administrative time, and the inability to book another customer during the reserved time.
Fees must be paid before booking any future appointment.
Clean Cut Car Care may waive or reduce a cancellation or rescheduling fee at its discretion for emergencies, unsafe weather conditions, or circumstances outside the customer’s control.
6. Late Arrival / Wait Time
Customers are expected to be available at the scheduled appointment time.
A grace period of up to 15 minutes may be provided at our discretion.
If a customer is 30 minutes late or more, the appointment will be considered cancelled, and the customer may be responsible for the applicable same-day cancellation or no-show fee.
Late arrivals may also result in the service being shortened, rescheduled, or cancelled depending on the schedule for that day.
If service is shortened due to the customer’s late arrival, the customer may still be responsible for the full scheduled service price.
7. Customer Access and Vehicle Availability
The customer is responsible for ensuring the vehicle is accessible at the scheduled appointment time.
For mobile appointments, the customer must provide a safe and legal work area with adequate space around the vehicle. If access to water or electricity is required for the service, the customer must make those utilities available unless otherwise agreed upon.
If Clean Cut Car Care arrives and cannot access the vehicle, cannot safely perform the service, or the customer is unavailable, the appointment may be treated as a same-day cancellation or no-show.
8. Weather Conditions
Our services are subject to weather conditions, especially for mobile appointments.
In the event of rain, snow, extreme cold, extreme heat, high winds, unsafe conditions, or other inclement weather, we may need to reschedule your appointment. We will notify you as soon as possible if rescheduling is necessary.
Weather-related rescheduling initiated by Clean Cut Car Care will not result in a cancellation or rescheduling fee.
9. Vehicle Condition, Photos, and Documentation
Clean Cut Car Care may take photos and videos of the vehicle before, during, and after service for documentation, quality control, damage prevention, dispute resolution, and marketing purposes.
Pre-existing damage may include, but is not limited to, scratches, dents, chips, cracked trim, worn buttons, peeling paint, failing clear coat, loose panels, stained fabric, torn leather, electrical issues, leaks, odors, and prior repair defects.
If the customer does not want photos or videos used for marketing, the customer must notify Clean Cut Car Care before service begins. Photos and videos may still be retained for internal documentation and dispute resolution.
10. Liability
Clean Cut Car Care is not responsible for any pre-existing damage, wear, defects, stains, odors, leaks, electrical issues, mechanical issues, loose trim, failing clear coat, peeling paint, cracked leather, weak plastics, worn buttons, prior repairs, aftermarket accessories, or other conditions present before service.
Clean Cut Car Care is not responsible for damage caused by pre-existing weakness, deterioration, improper prior repairs, aftermarket modifications, or manufacturer defects.
We reserve the right to refuse service to anyone for any lawful reason.
11. Service Limitations
Clean Cut Car Care does not remove seats from vehicles.
Clean Cut Car Care does not clean bodily fluids, human waste, animal waste, needles, hazardous materials, or other unsafe substances.
Results are not guaranteed for permanent stains, odors, scratches, oxidation, etching, clear coat failure, dye transfer, water spots, mold staining, or damage caused by age, wear, neglect, or prior improper cleaning.
12. Hazard Details
If your vehicle is deemed to be in extreme condition, also referred to as a “Hazard Detail,” additional charges may apply, and the service may not meet our usual standards.
Hazard Details may include, but are not limited to, excessive trash, mold, strong odors, bodily fluids, pest activity, heavy pet hair, extreme staining, excessive soil, food waste, or other unsafe or unusually severe conditions.
We will inform you of any additional costs before proceeding when reasonably possible.
13. Results Are Not Guaranteed
Clean Cut Car Care will make reasonable efforts to achieve the best result possible, but results are not guaranteed.
Some stains, odors, scratches, oxidation, water spots, pet hair, mold staining, dye transfer, and wear may be permanent or may require additional services.
14. Odor Removal Disclaimer
Odor removal is not guaranteed.
Odors from smoke, mildew, mold, pets, food, bodily fluids, or long-term contamination may return, especially if the source is embedded in vents, foam, carpet padding, headliners, or inaccessible areas.
15. Ceramic Coating, Paint Correction, and Polishing Disclaimer
Paint correction, polishing, and ceramic coating services are limited by the condition and thickness of the paint.
Clean Cut Car Care is not responsible for pre-existing clear coat failure, thin paint, repainted panels, rock chips, oxidation, prior burn-through, or defects that become more visible after cleaning or polishing.
16. Personal Belongings
Please remove all personal belongings from the vehicle prior to your appointment.
Clean Cut Car Care will do its best to secure any belongings found during service, but we are not responsible for the loss of personal items left inside the vehicle.
Customers must remove all valuables, cash, firearms, medication, legal documents, electronics, and personal belongings before service.
Clean Cut Car Care is not responsible for items stored in consoles, glove boxes, trunks, seat pockets, under seats, door pockets, compartments, or other areas of the vehicle.
17. Vehicle Movement and Keys
The customer authorizes Clean Cut Car Care to start, move, park, and operate the vehicle as reasonably necessary to perform the service.
The customer is responsible for ensuring the vehicle is in safe operating condition.
Clean Cut Car Care is not responsible for mechanical, electrical, battery, alarm, key fob, or starting issues that occur due to pre-existing vehicle conditions.
18. After-Service Inspection
Customers are encouraged to inspect the vehicle at pickup or completion.
Concerns must be reported within 24 hours of service completion. Issues reported after 24 hours may not be eligible for correction.
The customer agrees to give Clean Cut Car Care a reasonable opportunity to inspect and correct any claimed issue before seeking third-party repair, refund, chargeback, public complaint, or legal action.
19. Refunds
Due to the nature of our service, we do not offer refunds once service has been completed.
If you are unsatisfied with the service provided, please contact us within 24 hours of your appointment and we will do our best to resolve the issue.
Refunds are not provided for issues caused by pre-existing damage, permanent stains, excessive wear, failed prior repairs, aged materials, odor absorption, pet hair embedded into fabric, or expectations beyond the service package purchased.
20. Chargebacks and Payment Disputes
The customer agrees to contact Clean Cut Car Care directly within 24 hours of service completion regarding any issue, concern, or dispute.
The customer agrees to give Clean Cut Car Care a reasonable opportunity to inspect and correct any claimed issue before initiating a chargeback, payment dispute, refund request, third-party repair, or public complaint.
Fraudulent, improper, or bad-faith chargebacks may result in the customer being responsible for the original service amount, chargeback fees, collection costs, administrative costs, and any other amounts permitted by law.
21. Abandoned Vehicle / Storage
Vehicles must be picked up at the agreed completion time unless otherwise approved.
Vehicles left beyond 24 hours after completion may be subject to storage fees of $25 per day.
22. Disputes
Any disputes related to the service provided should be brought to our attention immediately.
We will make every reasonable effort to resolve the issue in a fair and equitable manner.
23. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time.
Any changes will be posted on our website and will take effect immediately upon posting.
24. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the State of New York.
25. Contact Information
For any questions or concerns regarding these Terms, please contact us at:
Clean Cut Car Care
Website: cleancutcarcarebuffalo.com
Phone: 716-339-8050
By booking or using our service, you agree to the above Terms and Conditions.